Returns and Refunds
Our policy lasts 30 days. If 30 days have passed since your purchase of our online nutrition consulting services, unfortunately, we cannot offer you a refund.
To be eligible for a refund, your request must be submitted in writing and clearly state the reason for the refund. Since our services are digital and consultative in nature, partial refunds may be considered only under exceptional circumstances where the service was not delivered as promised.
Non-Refundable Services
Due to the nature of our services, the following are non-refundable:
- Completed consultation sessions
- Personalized nutrition plans once delivered
- Any digital resources or materials provided as part of the service
Refund Process
Once we receive your refund request, we will review it and notify you via email regarding the approval or rejection of your refund. If your refund is approved, it will be processed, and the credit will be applied to your original method of payment within 7–10 business days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at teamcoachpankaj@gmail.com.
Exchanges
We do not provide exchanges, as our services are consultative and digital in nature. If you experience issues with your service, please contact us at teamcoachpankaj@gmail.com and we will work with you to resolve the issue.
International Buyers
For international buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within Not Applicable or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. PANKAJSUKHWAL is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within Not Applicable rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9157255631 or teamcoachpankaj@gmail.com
Gifts
If a service was purchased as a gift and delivered directly to the recipient, any approved refunds will be issued as a gift credit to the original purchaser.
Contact Information
For any questions about refunds or service issues, please contact:
Email: teamcoachpankaj@gmail.com
Mailing Address: Prime Health Span, 201 Baroda Woods, Subhanpura Road, Vadodara, Gujarat – 390023, India
Prime Health Span